
Overview of Options 4& 5: Sometimes it is not possible to turn a Router/Modem into a bridge, or
remove it from the network, or your customer may have an existing Router/Network that you do not want to
disturb. In this instance, it is possible to leave the router installed and have the Elan network “nested” behind
the existing router.
Please note that if your customer plans on connecting to their Elan system with a computer connected to the
1
st
network via g! Connect, they will effectively be logging in remotely; meaning if they lose internet
connection they may not be able to connect to their Elan Controller. In this instance, they may optionally
switch their network connection to the 2
nd
router (D-Link) to connect to their Elan system. Another
workaround for savvier users would be to enter the external IP of the second router with port number in g!
Connect in place of the System Name, such as follows. (You will create a static WAN/external IP for the 2
nd
router in the steps below).
Port 443 in use (FiOS)*: It is known that some of Verizon’s FiOS routers use port 443 for internal usage,
and cannot be made to forward port 443. In these instances, it may be required that you forward a different
port, such as port 2198 to the Elan Controller. If you are going to proceed in this manner, you may wish to
change all port forwards to 2198, and login to the System tab of Configurator to change the external listening
port on the Elan Controller (shown below).
All Ports forwarded to 2198; change Elan Controllers Listening Port
Alternatively, you may set port forwarding on the 1
st
router/router modem for 2198, and then set the 2
nd
router’s port forwarding
with an external port of 2198 and an internal port of 443 and leave Configurator
alone.
www.elanhomesystems.com/dealer Tech Support: 800-622-3526
Page 7 of 11
2nd Router Forwards 2198 to 443
*Note: HC Controllers use 2198 by default, and this step is not needed.
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